What's in this video: How to use the lead email logs in Callers IQ to see which leads did or didn't parse into the CRM.
- Open the logs — click "Leads Email Logs," optionally filter by status (parsed / not parsed), set a date range, and hit search
- Spot unparsed leads — the results show any leads that failed to parse into the system
- Report an issue — submit a ticket right in the CRM (e.g., "email did not parse"), pasting in the lead's subject line/source so the team gets notified to fix it
- Quick check — filter by "not parsed" with a date range to instantly see all leads that didn't come through
Creator: Omeed - Senior Account Rep
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